ARRIVAL TIPS
Congratulations! You have booked your accommodation and you are on your way to an enjoyable vacation in Dubrovnik. A few helpful tips to ensure a hassle-free arrival:
1. Reservation confirmation. Make sure you bring your “CONFIRMATION OF RESERVATION” email with you, as it contains all the relevant information regarding your booking. That email is automatically sent after you pay the deposit for your accommodation, and is different from the payment receipt you will also receive from PayPal. If you do not see it in your inbox, check any spam or junk folders.
2. Check-in/Check-out. The standard check-in time is 3pm. However, an earlier check-in can be requested from the property owner and will likely be granted if there are no previous guests staying in the property. If an earlier check-in is not possible, then most owners will allow you to leave your luggage at the property until you check in. Likewise, the standard check-out time is 10am, but a later check-out may be possible if there are no new guests arriving that day. If a later check-out is not possible, most owners will allow you to leave your luggage at the property until later in the day.
3. Arrival time. You must inform the property owner of your expected arrival time. The owner’s contact information and the property address are listed on your “CONFIRMATION OF RESERVATION” email. Unless arranged otherwise, you will go straight to the property and the owner or his representative will meet you there to give you the keys. If you need detailed directions or have trouble finding the property, contact the owner for assistance.
**Note: if you have arranged your airport transfer through DAS, DAS will inform the property owner of your expected arrival time.
4. Passports. The property owner will ask for your passports so that he can write down your information. This is standard procedure, so do not be alarmed. All accommodations in Croatia (hotels and private properties alike) are required to register their guests with the local authorities.
5. Balance payment. The balance payment is due in cash on arrival, so please be sure to have the correct amount on hand. Payment in euro is standard, but some owners will also accept kuna, the local currency. If you choose to pay in kuna, the exchange rate to use will be approximately 1 euro = 7.5 kuna. It is not possible to pay the balance by credit card. Some owners will accept balance payment by bank transfer prior to arrival. If you wish to pay that way, you must email the property owner to ask if it is possible. **In general, it is best to discuss balance payment options directly with the property owner before arrival.
6. Currency. For day-to-day spending, plan to use kuna. You can obtain kuna from any ATM or bank in Croatia. Some very touristy shops and restaurants will accept other currencies like euro, U.S. dollars, or pounds sterling, but they will not give a favorable rate.
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